The Geneva Association CEOs’ Forum, held on 15 September 2020, brought member CEOs together in a virtual setting for the first time in the Association’s history.
Like many industries, insurance underwent a ‘trial by fire’ with the disruption brought on by COVID-19. Insurers moved quickly to protect their employees, proactively support their customers – further digitising their operations to provide uninterrupted service – and to engage with governments on joint responses and collaborative efforts.
Beyond this accelerated digitisation and new forms of government involvement, what should insurers expect in 2021 and beyond?
With the onslaught of the economic downturn, as well as increasing social tensions, people will look to insurers to help mitigate growing risks to income and wealth. At the same time, the recession is an opportunity for insurers to rethink their business models; to find ways to make protection less expensive and more relevant to customers.
Download the full summary of the Forum, comprised of a keynote speech by Dr Richard Haass, President of the Council on Foreign Relations, and three roundtable discussions with member CEOs.