Data-driven personalisation in insurance offers considerable advantages to customers, such as increased affordability, improved access and better personal well-being due to enhanced loss prevention. It also presents a range of challenges, including pricing out of customers with higher loss expectations and issues around data security and privacy. This issue brief examines how insurers can responsibly capitalise on the benefits of increased data availability to better serve their customers, without compromising on trust.
Issue brief
Report Documents
Summary
Summary Documents
Video
Related Content
Digital & AI Transformation
AI & Insurance Conference 2027
Digital & AI Transformation
As medical costs top financial worries in emerging markets, insurers strive to build more affordable cover, says Geneva Association
Digital & AI Transformation
Gen AI in the Insurance Customer Journey | Key messages
Digital & AI Transformation
Gen AI in the Insurance Customer Journey
Digital & AI Transformation
Insurance in the Age of Gen AI | Webinar
Digital & AI Transformation
Insurance customers want both Gen AI efficiency and human empathy, finds new Geneva Association report
Related Content
Digital & AI Transformation
AI & Insurance Conference 2027
Digital & AI Transformation
As medical costs top financial worries in emerging markets, insurers strive to build more affordable cover, says Geneva Association
Digital & AI Transformation
Gen AI in the Insurance Customer Journey | Key messages
Digital & AI Transformation
Gen AI in the Insurance Customer Journey
Digital & AI Transformation
Insurance in the Age of Gen AI | Webinar
Digital & AI Transformation