AI is also being incorporated into investment functions across the insurance industry, with AI likely to augment rather than replace investment professionals. The greatest opportunities are in improving decision-making, identifying opportunities more efficiently and reducing operational burdens associated with routine tasks and reporting.
Successful implementation depends not only on technological capability but on data quality, governance frameworks and organisational processes. Proprietary data is a particularly important strategic asset. Insurers possess extensive historical information that may provide a competitive advantage as AI adoption accelerates. However, technology alone is unlikely to create sustained value. Human judgement, experience and domain expertise remain essential, especially as the volume of AI-generated information continues to grow.
The interconnected developments facing CIOs are reshaping economic outcomes, market dynamics and investment opportunities. Insurers must remain adaptable as new risks emerge, financial conditions evolve and technological change accelerates while maintaining strong asset-liability management, rigorous risk governance and long-term strategic thinking.

Kai-Uwe Schanz, Director CIO Forum, Geneva Association

Martin Zingg, CIO, Swiss Re; George Sivulka, Founder & CEO, Hebbia; Patrizio Urciuoli, Co-President, Liberty Mutual Investments