Globally, poor mental health afflicts close to a billion people.1 Incidents of mental illness soared during the pandemic due to social restrictions, isolation and increased financial insecurity. The cost-of-living crisis, effects of climate change and other destabilising factors are set to exacerbate mental health risk and its impact on societies and economies.
ZURICH, 20 November 2025 – Generative AI (Gen AI) is transforming how insurance customers interact with their insurers – from researching products and comparing quotes to submitting queries and managing coverage. A new Geneva Association report, Gen AI in the Insurance Customer Journey, provides a global perspective on how customers experience and perceive the increasing use of Gen AI in insurance.
What new risks are businesses facing as they embrace generative AI – and how can insurance help manage them? This 45-second video distils the key findings from our latest report.
Watch to learn how Gen AI is reshaping the risk landscape.
The Geneva Association is pleased to announce a special issue of The Geneva Papers on Risk and Insurance—Issues and Practice (April 2027 issue) on Inclusive Insurance.
Inclusive insurance aims to ensure that underserved individuals, households, and businesses have access to affordable and appropriate risk protection. We welcome empirical, conceptual, and policy-focused papers on innovations, impacts, and challenges in inclusive insurance. Topics of interest include, but are not limited to:
