As medical costs top financial worries in emerging markets, insurers strive to build more affordable cover, says Geneva Association
ZURICH, 4 December 2025 – Households across emerging markets remain highly exposed to financial shocks despite major advances in digital payments, savings, and credit, according to a new report by the Geneva Association, Insurance as a Core Element of Financial Inclusion in Emerging Economies.
Insurance customers want both Gen AI efficiency and human empathy, finds new Geneva Association report
ZURICH, 20 November 2025 – Generative AI (Gen AI) is transforming how insurance customers interact with their insurers – from researching products and comparing quotes to submitting queries and managing coverage. A new Geneva Association report, Gen AI in the Insurance Customer Journey, provides a global perspective on how customers experience and perceive the increasing use of Gen AI in insurance.
Gen AI Risks for Businesses | Key messages
What new risks are businesses facing as they embrace generative AI – and how can insurance help manage them? This 45-second video distils the key findings from our latest report.
Watch to learn how Gen AI is reshaping the risk landscape.
