Artificial intelligence (AI) is transforming the way we live and work. In the insurance sector specifically, AI offers the potential of enhancing the availability, accessibility and affordability of insurance coverage through increased personalisation and efficiency.
However, with the rise of advanced AI tools such as ChatGPT, the public spotlight is often on the emerging risks – such as potential bias or discrimination – rather than benefits.
As authorities grapple with the challenge to 'tame the AI beast', a variety of regulatory approaches are emerging across the globe. Some are carving out fresh cross-sectoral legislative frameworks while others build on existing, insurance-specific regulation. Striking the right balance between ensuring customer protection and fostering innovation is crucial to maintaining trust in insurers.
This Geneva Association report analyses regulatory developments for AI applications as well as their impact on the insurance sector, and evaluates how regulators and policymakers can work to manage AI-related risks in a way that balances customer protection and innovation. This webinar presented the report’s key messages and convened leading experts to debate the merits, challenges and evolving landscape of AI regulation in insurance.